A major vendor’s contact center solution is included in the home software registry Posting in CHAT: Russia The Rostelecom contact center has registered its own development in the register of domestic software of the Ministry of Digital Development of Russia - the intelligent digital assistant DO Digital Assistant RoBot (DO RoBot) for processing requests. The robot became the company's third product included in the registry. Source link Source link
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Those involved in the case of the terrorist attack in Crocus were included in the list of terrorists and extremists – News – the city of Ryazan on the city website RZN.info Posting in CHAT: Russia Those involved in the case of the terrorist attack in Crocus are included in the list of terrorists and extremists. Four defendants in the criminal case about the terrorist attack at the Crocus city hall have been added to the list - Dalerjon Mirzoev, Saidakram Rachabalizoda*, Shamsidin Fariduni* and Muhammadsobir Fayzov* The defendants in the case about the terrorist attack at Crocus have been added to the list of terrorists and extremists. This was reported on the Rosfinmonitoring website. The list includes four defendants in the criminal case regarding the terrorist attack at the Crocus city hall - Dalerjon Mirzoev*, Saydakram Rachabalizoda*, Shamsidin Fariduni* and Muhammadsobir Fayzov*. Let us remind you that according to the latest data, 143 people died as a result of the terrorist attack. The terrorists who attacked Crocus were arrested before May 22. * included in the list of terrorists and extremists on the territory of the Russian Federation. Source link Source link
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Rostelecom’s contact center solution is included in the home software register – Russia today Posting in CHAT: Russia 03/28/2024 16:20 SAMARA. MARCH 28. LAST NEWS. Read: 12 Print version If you find an error in the text, highlight it and press CTR+Enter “Rostelecom Contact Center” (D/O: Digital Operator) has registered its own development in the register of domestic software Ministry of Digital Development from Russia - intelligent digital assistant DO Digital Assistant RoBot (DO RoBot) for processing requests. The robot became the company's third product included in the registry. Photo: courtesy of PJSC Rostelecom A professionally trained Rostelecom robot communicates with clients in chats and by phone using machine learning algorithms and deep neural networks, understands live speech and questions and answers them according to a developed script. Your own chat allows you to solve up to 80% of common questions, works 24/7 and reduces the load on operators. A solution using artificial intelligence is required in such areas of business as financial services, insurance, retail, healthcare, freight transportation, Internet provision and others where automated continuous support is required with low load on the contact center. “This digital solution is our own development of our IT team. In 2023, the smart digital assistant handled 48 million calls and 10 million chat requests. The successful implementation of the project allowed us to enter the register of home software, which will allow us to scale up the solution of some problems of commercial and government structures. “The digital transformation of the working tools of contact center operators is an important stage in the company’s transition to import substitution,” noted Sergey Shishmarev, General Director of Contact Center. Rostelecom center. In 2023, the Rostelecom Contact Center completed its digital transformation and presented the brand of its line of IT products to external customers. Today, all of the company’s products are registered in the domestic software register: knowledge management system, omnicchat and robot. You can view the product on the Rostelecom Contact Center website rostelecom-cc.ru/services/services/DO-RoBot Latest news Source link Source link