Kyiv has not yet established contact with the Telegram administration – Russia today Posting in CHAT: Russia Koval called on Ukrainians to use Telegram with caution, because, according to him, this messenger “remains Russian.” He also admitted the possibility of a “total blocking” of the platform in Ukraine, recalling that the social networks VKontakte and Odnoklassniki have already been blocked in the country. The first step could be to ban official government communications via Telegram, he added. Source link Source link
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A major vendor’s contact center solution is included in the home software registry Posting in CHAT: Russia The Rostelecom contact center has registered its own development in the register of domestic software of the Ministry of Digital Development of Russia - the intelligent digital assistant DO Digital Assistant RoBot (DO RoBot) for processing requests. The robot became the company's third product included in the registry. Source link Source link
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Rostelecom’s contact center solution is included in the home software register – Russia today Posting in CHAT: Russia 03/28/2024 16:20 SAMARA. MARCH 28. LAST NEWS. Read: 12 Print version If you find an error in the text, highlight it and press CTR+Enter “Rostelecom Contact Center” (D/O: Digital Operator) has registered its own development in the register of domestic software Ministry of Digital Development from Russia - intelligent digital assistant DO Digital Assistant RoBot (DO RoBot) for processing requests. The robot became the company's third product included in the registry. Photo: courtesy of PJSC Rostelecom A professionally trained Rostelecom robot communicates with clients in chats and by phone using machine learning algorithms and deep neural networks, understands live speech and questions and answers them according to a developed script. Your own chat allows you to solve up to 80% of common questions, works 24/7 and reduces the load on operators. A solution using artificial intelligence is required in such areas of business as financial services, insurance, retail, healthcare, freight transportation, Internet provision and others where automated continuous support is required with low load on the contact center. “This digital solution is our own development of our IT team. In 2023, the smart digital assistant handled 48 million calls and 10 million chat requests. The successful implementation of the project allowed us to enter the register of home software, which will allow us to scale up the solution of some problems of commercial and government structures. “The digital transformation of the working tools of contact center operators is an important stage in the company’s transition to import substitution,” noted Sergey Shishmarev, General Director of Contact Center. Rostelecom center. In 2023, the Rostelecom Contact Center completed its digital transformation and presented the brand of its line of IT products to external customers. Today, all of the company’s products are registered in the domestic software register: knowledge management system, omnicchat and robot. You can view the product on the Rostelecom Contact Center website rostelecom-cc.ru/services/services/DO-RoBot Latest news Source link Source link